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Missed an email from us? Dog ate the lab test kit? Sometimes we need to resend things, we get it!
We want you to know how and when we're communicating with your patients, at all times. We also want you to have control to resend information or lab test kits, when needed.
Introducing Order Events on Rupa!
We updated your Order Details View to include detailed Order Events so you can better track the progress of your orders.
Now, you can view the exact date when an order is paid for, a kit is shipped, instructions are sent, and results are in.
You can also
At Rupa, we’re here to empower you in your practice. That means creating a patient experience that works best for you and your clients. Let us know what you'd like to see next!
Do you see patients in person and want to hand out lab kits, or draw for phlebotomy, during an appointment?
You can now order the in-office lab supplies you need, like extra tubes & tourniquets from Access Medical, or Dutch Complete Kits right within Rupa. Plus, you can track orders & view order history, too! 🎉
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Before using a kit on a patient, simply activate your kit by placing the order on Rupa and selecting “In Office” delivery method at check-out. Super easy! 🤩
You can currently order the lab supplies from Access, DUTCH, Diagnostic Solutions, Boston Heart, US Biotek & Alletess. Best part? We’re working on adding new labs ASAP!
We've just launched Transaction Reports, a way for clinics to download their Order and Billing history with Rupa. Now, you can customize a date range and download a history of your patient orders, billing information, custom fee payouts, and lab test order history.
Navigate to your Billing & Custom Fees tab in settings:
We are excited to launch Food Plans — a magical way to automatically generate personalized food plans for your patients in under 60 seconds.
After learning how many of you spend hours and hours customizing food plans for your patients, we realized we could help. Food Plans utilizes a HIPAA-compliant version of AI to power the instant generation of the plan (it’s so magical - you gotta try it out! 🦄). You’ll still have full control to edit it so the plan is perfect for your patient.
Imagine creating plans for these cases in under 60 seconds:
We’re excited to announce the launch of the Reference Guide!
It is designed to make it easier than ever to find the information you need about lab testing. With the Reference Guide, you can quickly and easily access lab tests, lab companies, health categories, bundles, lab test comparisons, live classes, bootcamps, magazine articles, and podcast episodes - all in one place!
Click the Learn About Labs tab in the sidebar to check it out!
We’re thrilled to bring this to you, and we can’t wait to hear what you think! Check it out today and let us know what you think!
In a busy clinic, we have learned that sometimes our practitioners want to designate someone else to manage their order related emails, updates and questions. Now, we have a way to do that!
Introducing Notification Settings: Practitioners can choose a new point of contact to receive their order-related updates.
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Navigate to your Clinic Settings, where anyone within your clinic can update your preferences.
Whether you prefer all notifications to go to one email, or whether each practitioner has their own staff member, your settings are customizable. Both practitioners and staff have access to make these updates.
We know that summarizing your patient’s results and building a treatment plan can be time-consuming – that’s why we just launched our new Results Summary tool!
Results Summary allows you to pull key insights from your patient’s lab tests and share simplified, visual, and actionable plans directly from Rupa. 🤩
Once your client’s results are in, you can:
We're excited to announce the launch of LabShops – a new way for you to grow your business and improve access to testing for your clients! With LabShops, you can create a custom e-commerce page to make testing available to your practice's community or educational program participants.
Here are some of the features you'll have access to with LabShops:
This is just the beginning of what LabShops has to offer – we can't wait to see how you'll use it to scale your impact and improve access to testing for your clients.
Get started with your own LabShop
Rupa is so excited to welcome DHA Laboratory as our latest lab partner.
DHA Laboratory focuses on the understanding and treatment of mental and emotional conditions. Their kryptopyrrole quantitative urine analysis and functional blood chemistry tests have been used to treat over 80,000 patients with a variety of conditions, including anxiety, depression, and neurodegenerative disease. They are on a mission to provide evidence-based laboratory testing to patients and practitioners everywhere.
On Rupa, we make lab ordering easy. It’s free to sign up, and takes no more than 60 seconds to place your first order. All of your results, from all of your lab companies, appear in one place. We’ll also handle all your patient & lab logistics, issues, and questions.
Get started here! Order DHA Laboratory on Rupa.
With the transition back to in-person visits, we recognize the need for in-office blood draws and for handing out kits.
Great news - you can now stock Access Medical Labs kits in your office for basic blood work through Rupa!
With this offering you can:
As a reminder - we offer in-office kits for these labs:
We’ve designed the Order Details page as a tool to reduce admin burden on your practice. No more fielding questions from patients about orders!
Patients now receive a link to a login page where they can
How does it work?
After you place an order and the patient completes payment, the patient receives an email with a link to their Order Details page. They can access that page by entering their last name and date of birth - no need to create an account! Once on the details page, they can view the status of their order, and download receipts, requisitions, superbills and results as the order progresses.
