Missed an email from us? Dog ate the lab test kit? Sometimes we need to resend things, we get it!

We want you to know how and when we're communicating with your patients, at all times. We also want you to have control to resend information or lab test kits, when needed.

Introducing Order Events on Rupa!

We updated your Order Details View to include detailed Order Events so you can better track the progress of your orders.

Now, you can view the exact date when an order is paid for, a kit is shipped, instructions are sent, and results are in.

You can also 

• Resend patient invoices 
• Resend lab testing instructions 
• Resend a new lab test kit

At Rupa, we’re here to empower you in your practice. That means creating a patient experience that works best for you and your clients. Let us know what you'd like to see next! 

Start Ordering on Rupa today

Practitioners can now see and handle specimen issues right from the Dashboard.

• We'll notify you immediately if the lab has a sample processing issue.
• Filter to see all your delayed orders and orders requiring your action.
• Choose how to handle the issue from easy options, including: full/partial recollection, refund, or accept the partial results.
  

With Results Over Time, you can now automatically view the trending of blood and hormone markers for your patients at a glance!

It works with blood biomarkers from Access Medical Labs, AML drawn at Labcorp, Boston Heart, and hormone markers from ZRT and Doctor's Data - with support for more labs on the way! 

To use it, navigate to a patient's Details page. And from there, select the Results Over Time tab. That's it!

We're working on a way to import your patients’ past results from outside Rupa and we'd love to hear your use case! Take this quick survey to let us know!

Learn more about Results Over Time in our Help Center.

You can now browse all the documents for a patient on their Documents page! Filter by document type, including: Result, Food Plan, or Result Summary.

Introducing a redesigned patient portal that gives your clients clear access to their testing instructions, support, and results. Stay tuned for more exciting updates coming soon. 👀

You can now easily create blood panels by searching biomarkers and comparing labs.

• Search by Biomarkers: Effortlessly pair biomarkers like homocysteine, B12 or biomarker groupings like CBC, CMP for a comprehensive blood panel. 💪
• Compare Labs: Easily find labs offering all selected biomarkers and compare costs, including phlebotomy fees, for informed decision-making. 🧐‍
• Store Custom Panels: Create and store personalized panels for quick retrieval and future use

Listen to Dr. Kate, Rupa Health's Head of Medical Education, share her personal experience on how the panel builder has simplified her life!

Rupa Health has joined forces with Axle Health to offer a convenient mobile phlebotomy service🩸 for your patients in 17 US metro areas: Atlanta, Austin, Boston, Chicago, Dallas, Denver, Houston, Inland Empire, Los Angeles, Miami, Orange County, Phoenix, San Diego, San Francisco, Seattle, Tampa, Washington DC. 

What does this mean for you and your patients?

 🏡  Phlebotomy at Their Doorstep: Your patients can now schedule a skilled phlebotomist to bring their service to their home location at a time that suits their schedule.

🔄  Flexible Options: If your patients prefer not to use Axle's mobile service, Rupa will provide a list of local phlebotomy options for them to choose from.

Patients can pay the $80 blood draw fee directly at checkout. This means a more streamlined experience, allowing your patients to take care of all necessary payments in one seamless transaction.

Your patients can now easily create a secure patient account and access all their lab information in the new Patient Portal, including:

📦 Order status, including payment, lab specimen, shipping, and results 
🧪 Requisition forms and step-by-step lab test instructions 
💬 Faster, accessible patient support
📄  Easier way to review lab test results after practitioner review 

Signing up is super easy! Your patients will be prompted to create an account when they pay for their first order and will be able to log in any time. 

Learn more about our patient experience

We're excited to announce Blood Lab Dashboards, designed to elevate your patient experience with beautiful and understandable lab results!

• ✨ Offer beautifully presented results — automatically. Patients can easily filter by body system and spot out-of-range values at a glance.
• 🤓 Descriptions for humans. Your patients can discover what each blood lab marker means with our straightforward and understandable descriptions.
• 🎨 Entirely customizable. Optionally add or modify preset optimal ranges, edit custom descriptions, and brand the results with your practice's logo.

The wait is over - Cerbo EHR is now integrated with Rupa! 🎉 With this integration, Cerbo EHR users can order from Rupa's 35+ lab companies in either Cerbo or Rupa and receive results directly in their Cerbo account. 🔛

Connect your Rupa & Cerbo Accounts!

Getting results from Rupa in your Cerbo EHR is easy!

1. Log in to your Cerbo account
2. Navigate to Admin > Manage > Integrations and expand the Rupa Health section.
3. Click "+ Add Rupa Health Account" and follow Cerbo’s instructions to login and authorize Rupa and Cerbo integration. (Each account in the clinic must do this)

It’s always a great day when we can make it easier than ever for you to serve your patients. Want to see us integrate with another EHR? Let us know here! 😊

The wait is over! We’re excited to welcome Aerodiagnostics, a highly-requested breath testing laboratory for Small Intestinal Bacterial Overgrowth (SIBO) and Lactose, Fructose, and Sucrose intolerances as Rupa’s new lab partner! 🎉

Order Aerodiagnostics Labs on Rupa!

It’s always a great day when we can offer more ways for Rupa practitioners to bring root cause medicine to the world! 🤗