Cancellation & Refund Policy

Last revised: February 29, 2024

How to Initiate a Return

  1. Send an email with the test kit name to support@rupahealth.com asking for a cancellation. Upon receipt of the request, Rupa will check refund eligibility.
  2. If eligible for a refund, Rupa will request a photo of the kit with the requisition ripped up.
  3. Send a photo of the kit with the requisition ripped up.
  4. After Rupa receives a photo of the destroyed requisition form, the refund will be processed.

Policy details:

  • All cancellations must be requested within 365 days of payment to be eligible for a refund.
  • No refunds will be issued after test samples arrive at the lab.
  • The refund will be for the full price of the test and will be returned to the original payment method.
  • The Rupa processing and ordering fee is non-refundable.
  • The Physician Services fee is non-refundable.
  • All shipping and handling fees are non-refundable.
  • Certain exclusions apply.*

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*Refunds for ACH payments must be initiated within 180 days from the date of the original payment.


*The following tests are non-refundable:

  • All tests from Cyrex Laboratories
  • All tests from DNA RX
  • All tests from SpectraCell Laboratories
  • COVID-19 antibody tests from any lab

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*The following tests are refundable but a $35 service fee will be subtracted from your refund:

  • All tests from Vibrant America & Vibrant Wellness
  • All tests from DNAlife
  • All tests from Infinite Allergy Labs
  • All tests from ELISA/ACT

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*The following tests are refundable but refunds must be requested within 30 days of ordering and a $32 service fee will be subtracted from your refund:

  • All tests from TruDiagnostic

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*The following tests are refundable but a $50 service fee will be subtracted from your refund:

  • All tests from Cell Science Systems

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Except for any products designated on the Rupa site as final sale or non-returnable, we will accept product cancellations and provide you with a refund of your purchase price, less the original processing and ordering fee, original shipping and handling costs, and Physician Services fee if applicable.. Products from the following labs are always final sale, and are not returnable: Cyrex Laboratories, DNA RX, and SpectraCell Laboratories.

Refunds are processed within approximately ten business days of our receipt of the picture of the destroyed requisition form. Your refund will be credited back to the same payment method used to make the original purchase on the Rupa site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE OR FINAL SALE.

For defective products, please refer to the manufacturer’s warranty information in the Rupa Terms of Use and Sale included with the product or as detailed in the product’s description on our site.