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Missed an email from us? Dog ate the lab test kit? Sometimes we need to resend things, we get it!
We want you to know how and when we're communicating with your patients, at all times. We also want you to have control to resend information or lab test kits, when needed.
Introducing Order Events on Rupa!
We updated your Order Details View to include detailed Order Events so you can better track the progress of your orders.
Now, you can view the exact date when an order is paid for, a kit is shipped, instructions are sent, and results are in.
You can also
At Rupa, we’re here to empower you in your practice. That means creating a patient experience that works best for you and your clients. Let us know what you'd like to see next!
Today, we are launching the upgraded Rupa Labs Portal, including a brand new layout and structure. 🎉 We've taken all the feedback you've given us over the last year, and incorporated it into a layout and flow that should make your life even simpler and more delightful.
We now surface resources like shipping & turnaround times, FAQs, and our Support Center right from your portal.
As always, this is just the beginning. This new design is the foundation for many other important features you've requested (improved search and order filtering, etc.) As always, I'd love to hear what you think - feedback is so appreciated.
We have a really exciting announcement to make! We’re launching our first EHR partnership with OptiMantra. For tests ordered through Rupa, your patient results will automatically come into your OptiMantra account.
How the OptiMantra × Rupa integration works:
Connect Your Rupa & OptiMantra Accounts
What EHR do you use? Let us know here. We’re working on adding more of these partnerships!
If you’ve been using Rupa, you already know we send your patients emails with key updates: ship dates, instructions, when samples arrive at the lab, and more. But now we’re super-charging your patient's instructions. 🚀
Now when you place an order for your patient, your patient will receive an email with a link to step-by-step instructions on what to do next.
This page gives your patient detailed instructions on:
See a “live” example of a Patient Instructions Page!
⭐️ Bonus: You will be able to access each of your patient’s custom instruction pages from the Order Events section in the Rupa portal!
Here’s to more clarity, ease, and simplicity with lab testing for your patients! 🙌
You’ll now be able to download requisition forms for paid orders right from the Rupa portal for these labs: Alletess, Bostonheart, Diagnostic Solutions, Spectracell, DUTCH, US Biotek, Vibrant America, iGeneX, Quicksilver, Access Med Labs, Cyrex, ELISA-Act, and Precision Point.
Note that some of our partner labs don’t offer digital requisition forms (Genova, GPL, Doctor’s Data, ZRT). If you need the req for these labs, please message our team!
We’ve heard from many of you that our lab test catalog is the easiest place to search, filter and select testing for your patients. Now, we’ve taken that one step further - as of today, you can start orders right in the catalog! 🚀 (Bonus Points: we also now show you shipping & turnaround times for each test right on the “more details” card!)
At Rupa, we started out offering drop-shipped kits for all labs. As of today, you can now use Rupa for your In-Office Kits from 6 of our labs - meaning you can hand a kit to a patient in person, and we’ll still handle the payment, instructions, and follow-ups, specimen issues, and results! 🎉
As we’ve grown, we’ve worked to support many of you who are operating partially in-person, or will eventually be fully in-person again. Our goal at Rupa is to support you whether in-person or virtual, for the long-term!
We also know that some kits are better when handed over in person -- i.e. for drawing blood samples on the spot, getting timing right with hormone panels, etc.
We now offer In-Office kits for:
Learn more about using In-Office Kits.
This has been a long desired feature to minimize the questions you’re getting from your patients! Many patients reach out to check on the status of their tests. Now, patients will get an email from Rupa when samples arrive at the lab. This email will also share the estimated turnaround time. Scheduling a follow-up is now one less item on your plate!
Note: we are only able to share sample information for labs that have this information available - some of our partner labs don’t, unfortunately! :(
Patients sometimes have to hold off on completing a test - because of test preparation, timing, financial reasons, etc. They can now pause an order, and get automatically reminded by Rupa when it’s time to complete the test. If your patient decides to pause their order, we will let you know in the patient’s Order Events in your dashboard.
You can now search and add ICD-10 Diagnosis Codes to every patient order in seconds. This will help your patients create Superbills they can submit to their insurance for reimbursement. It’ll now also be easier to place Genova orders with insurance - with ICD codes right in the ordering portal to select!
We know this has been a practitioner favorite and highly requested lab for a while. We’re so excited to now be partnering with Precision Point to bring you their suite of lab testing. Precision Point is known for Allergy, Sensitivity, and Intestinal Permeability testing. Learn about Precision Point's areas of expertise here.
