Every now and then, labs have shipping & results delays. We certainly never want it to happen. But when it does, we want to make sure you’re informed so you can plan accordingly.  

That’s why we’re creating more transparency around lab delays...in multiple ways.

If there’s a known shipping or results delay before you place an order.

You’ll be notified in two ways:

1. Our homepage alerts banner will list shipping & results delays
2. In the lab details from our catalog, we'll notify you of any ongoing delays
   

If there’s a known shipping or results delay after you place an order.

You’ll be notified in several ways:

1. If the lab delay was known when the order was placed, the patient will be notified when they receive our e-mail to them asking for payment
2. If the lab delay occurs after the order is placed, both you and the patient will receive an automatic e-mail alerting you of the delay. You will also receive a notification in Rupa’s messaging portal
3. A lab delay alert will appear in the patient detail view
   

If you’re effected by a delay, please feel free to message us in Rupa. We’ll be happy to answer any of your questions.

While you’ve always been able to order add-on tests with Rupa, we now make this easier than ever. When adding a test to your cart, you’ll see the add-ons available right in the ordering panel. You’ll also be able to see add-ons when you click the i (info) on each lab test in the ordering page.

ELISA/ACT Biotechnologies is known for their lymphocyte response assay for detecting delayed hypersensitivities. We've heard from many of you how useful their testing is and are excited to have them on board Rupa! You'll see ELISA/ACT in your catalog and ordering portal when you login. Read more about ELISA/ACT here.

When you’re placing practitioner-pay orders, you no longer have to wait for your patient to enter their shipping information and consent. You can use this box right by the order to bypass this step and speed up your patient's order.

See how it works in action:

As of today, you’ll be able to see the estimated date for completed results for Genova, DUTCH, Vibrant, and Great Plains Labs, to help you schedule follow-up appointments with patients ahead of time!

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Not all of our labs currently calculate these dates, but we're working hard with them to get this for you. For these other labs, you can check our Shipping and Turnaround Times per Lab.

You can now send results to patients with one click directly from your Rupa portal. Your patient will receive a secure link to access their results. No more back-and-forth - it's a win-win-win! 😁

Do you have a favorite mobile phlebotomist you want your patients to use? Want them to come to your clinic for draws? Now, you can set phlebotomy choices for your clinic that'll be sent to all your patients to be sent in their cheat sheet emails 🙌🏼
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Set your custom phlebotomists here
Note: By default, we direct your patients to the lab's phlebotomy resources. Some labs have online directories, other labs will guide patients over the phone.

Texting patients their orders leads to higher conversion & shortens the lab testing cycle📱

We know how important it is for you to streamline the process of lab testing. We can now send your patients their orders via text, in addition to email.

Texting orders can lead to 15% higher conversion for patients who might not have gone through with their lab order. Texted orders also get patients to move forward faster, allowing you to get results in faster, and shorten the lab testing cycle. ⚡️

How Texting Works

You’ll enter your patient’s phone number when you’re placing the order, not when you create the patient.

• Make sure you enter a number that is text-able (ie. not a landline)

You can choose to send the order through email + text, or just email.

• ‍‍If a patient isn’t a good fit for texting, no problem! You can switch to just sending them an email.

The first text Rupa sends your patient is a quick consent message.

• We do this to protect your patients' privacy, since the order link contains sensitive information

We only text your patient once for their original order.

• We won’t spam your patient or send them marketing content, ever.
• Reminder messages will only go to patients' email.
• The shipping update, cheat sheets and check-in will still be sent via email

Patients should still email Rupa for support. We don't yet offer support over text.

With the world opening up a little bit, patients starting to come in for in-person visits, and shipping just being somewhat unreliable right now -- we have some BIG news to share!

We’re excited to announce In-Office Kits are now a part of the Rupa experience! Currently, you can use Rupa with In Office-kits with two labs: US Biotek and BostonHeart.

‍This means you can use Rupa for kits that you hand to patients in-person! With just a few clicks, you’ll get a completed requisition that you can print out and hand to a patient immediately. And we’ll be there to do all the follow up, education, and results tracking.
(p.s. We’re going to be adding more labs very soon!)
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What is an In-Office Kit?
You can now place orders through Rupa for kits that you already have at your office. We still handle payment, and create a filled-out requisition form instantaneously.

Important things to know:

• You can use In-Office Kits whether the patient pays or you pay for the testing
• You can include kits that you want Rupa to drop-ship in the same order!
• In-Office Kits work for both blood draw kits and at-home kits for these two labs
• We can ship kits to your office to use with In-Office Kits -  just message us in the portal
• You’ll need to print the requisitions created instantly to hand to the patient with the kit (or ship out if it’s an in-house blood draw!)

How to create an order with In-Office Kits

In-Office Kits - Practitioner Pay

In-Office Kits - Patient Pay

If you have any questions, thoughts, or feedback, we would love to hear it! Are there other labs you want In-Office Kits for? Let us know here!

We know many of you have requested this, and it’s here! We now allow you to link together practitioner's accounts who are practicing within one clinic. You can also create separate accounts for your staff members.

With a Clinic Account, you will be able to:

• Have multiple ordering practitioners in your practice
• Manage patients & orders for your entire clinic under each practitioner’s login

With Staff Accounts, your staff members will be able to:

• Place orders and download results on your behalf
• Receive email notifications about results

Do you have multiple practitioners or staff members on your team? We can get you set up with this! Just email us at hello@rupahealth.com or respond to this email.

Edit an order after you’ve sent it

Yes, we know a lot of you have been waiting for this! For orders that are patient-pay, you can now make updates after you’ve placed the order, before your patient has paid.